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Whether you have a question about patio furniture, pergolas, or an existing order, our team is ready to help. Owned and operated by OutdoorVeranda.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier link. You can use that link to follow your furniture delivery every step of the way.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on how to start a return or exchange.
Can I exchange an item for a different style or color?
Exchanges are available within our 30-Day Returns window. Simply contact us with your order number and the item you would like instead, and we will walk you through the process.
What materials are your patio furniture sets made from?
Our collections feature a range of materials including powder-coated aluminum, all-weather wicker, teak, and UV-resistant fabrics. Each product page includes detailed material and care information specific to that piece.
Do your pergolas and gazebos require professional installation?
Many of our pergolas and gazebos are designed for homeowner assembly with included hardware and step-by-step instructions. For larger structures or outdoor kitchen setups, we recommend consulting a local contractor for the best results.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team replies to every email and message within one business day so you are never left waiting.
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Thoughtful Craftsmanship
Every patio set, pergola, and gazebo is selected for quality materials and lasting outdoor performance.
Reliable Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by our 30-Day Returns.
